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If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Info section first. If your question is not answered here, please email us at service@simplytapestries.com. We will respond to your email as quickly as possible, usually within the same day
Customer Service Representatives are available to answer your questions & place your order
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866) 819-4218
Other times, leave us a message and your call will be returned as soon as possible.
Currency
All of our prices are in U.S. dollars.
Shipping Policy and Rates - U.S. and Puerto Rico 
We accept orders from, and ship to, all 50 U.S. states and Puerto Rico. Your order will be shipped via UPS, Fedex or USPS from one of our U.S. warehouses within 2 weeks, although shorter times are certainly possible depending upon stock levels and demand. We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:
- Ground shipping to anywhere in the continental U.S. - FREE!!
- Ground shipping to Hawaii, Alaska & Puerto Rico - Standard Ground rates apply and are displayed during checkout.
- 2nd Day Air - Standard 2nd Day Air rates apply and are displayed during checkout.
Shipping Policy and Rates - Canada 
We happily accept orders from Canada. Your order will be shipped via "UPS Standard to Canada" from one of our U.S. warehouses within 2 weeks although shorter times are certainly possible depending upon stock levels and demand. Shipping rates apply and are displayed during checkout. Canadian shipments will be subject to standard duties and taxes. These customs charges are determined at the border and are the responsibility of the receiving party. We DO NOT ship to P.O. Boxes or A.P.O. Boxes
(More information below in the FAQ).
Shipping Policy and Rates - International 
We ship to over 200 locations via our shipping partner Bongo International. All packages are fully insured and Bongo will include duties and taxes at checkout for most locations. For more information, please refer to our International Shipping page.
Color & Size Variations
Our tapestries are woven from a cotton blend. Through the dying and weaving process, colors may vary slightly and be more muted compared to some of the artwork available on our products pages. Also, since these are woven products, the final sizing of the tapestry can vary by up to +\- 5% of the overall dimensions stated on the product page.
Sales Tax
We are required to charge sales tax on all orders shipped to addresses in Texas. No tax will be charged on orders shipped outside the state of Texas.
Payment Methods
Simply Tapestries proudly accepts Visa, Mastercard, American Express, Discover, PayPal and Cashier's Checks. We do not accept personal checks or money orders. Please note: orders placed with Cashier's Checks will not ship until the check is received and verified by your bank. This can take up to 5 business days.
Purchase Orders
Simply Tapestries accepts purchase orders from Governmental Agencies, Schools, Hospitals, Churches and Large Corporations. Please refer to our Purchase Orders page for more details.
Return Policy
Our tapestry wall hangings are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt.
- You must first email us at: service@simplytapestries.com within 30 days of receipt of the tapestry for return authorization.
- Returns received without prior notice are subject to a restocking fee of 10%.
- Shipping charges for the return are the responsibility of the customer.
- Returns must be received within 10 business days of the date you informed us of your intent to return the item.
- Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for refused shipments are the responsibility of the customer and will be deducted from the customer's refund. A 10% restocking fee will also be assessed on all refused shipments.
- Returns must be in new condition, with ALL original materials and packing. Returns without all the original packaging are subject to a 10% restocking fee.
Please note that returns that come back damaged or missing the weighted rods in the bottom WILL NOT be refunded.
Please be careful to pack all items safely in the original packing.
- Returns received without authorization beyond the 30 day window will not be refunded.
- Customers returning a tapestry without the rod will have the cost of the rod set deducted from the refund amount. Free rod sets must be returned with the tapestry.
- Expedited shipping charges are non-refundable.
- Items that are returned due to an incorrect or incomplete address will be credited minus the return shipping and a 10% restocking fee.
- Returns determined to be in unsalable (not new) condition can be shipped back to you for a fee of $15.00 shipping and handling.
- Custom made products can not be returned. Refunds for un-redeemed custom items must be requested within 30 days of purchase.
- Gift Certificates are not refundable.
- Please allow 20 business days after the receipt of your return for your refund to be processed and issued.
Cancellations
If you wish to cancel your order, please call or email us as soon as possible. Every effort will be made to accommodate the cancellation, providing your order has not been shipped or been processed/packaged for shipment. Please be aware that orders can sometimes ship very quickly, even quicker than the stated times on our site. In the event that your item has already shipped, you can either refuse the shipment when it arrives, or contact us for return instructions. Please note that the cost of shipping back of an item is the responsibility of the customer (see return policy above.)
Address Changes Enroute
If your item has shipped, but you need to change the address before it arrives, please call us and we will make every effort to get this done. Please note the carrier will charge a $20 fee to make this change. This charge will be applied to your credit card.
Backorders
We want you to receive your tapestry as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how Simply Tapestries handles backorders:
- If a wall tapestry you've ordered is on backorder, we'll send you an email to let you know the estimated arrival date. You can choose to wait for the item or cancel it.
- Backorders remain active for 60 days. If the tapestry you ordered is on backorder for greater than 60 days, your order will be cancelled. Please check back with us at a later date to reorder the item.
- Simply Tapestries does NOT charge your credit card unless your tapestry ships. If you used PayPal, your PayPal account was charged at the time you placed the order.
- Once your wall tapestry comes back into stock, it will ship automatically.
- If you have any questions regarding our backorder policy, or an existing order, please call our toll free number or email us at service@simplytapestries.com.
SimplyTapestries.com is presented by:
Clockwork Logistics, Inc.
service@simplytapestries.com
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Gingerbread Cottage tapestry
Regular price : $185.00 Sale Price : $130.00
15th Century Landscape tapestry
Regular price : $435.00Sale Price : $290.00
Mediterranean Arch tapestry
Regular price : $265.00Sale Price : $180.00
Gazebo tapestry
Regular price : $265.00Sale Price : $180.00
Crimson Blossom tapestry
Regular price : $182.00Sale Price : $119.00
Buon Appetito tapestry Large
Regular price : $240.00Sale Price : $165.00
Summer Quince tapestry
Regular price : $280.00Sale Price : $190.00
A Peaceful Retreat tapestry
Regular price : $99.00Sale Price : $62.00
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